Frequently Asked Questions

What is clean transcription?

Clean transcription is typing out everything that's spoken on an audio or video recording while leaving out the irrelevant parts like filler words (ums, ahs, you knows, etc.), false starts, repeated words, interruptions, etc.

What is verbatim transcription?

Verbatim transcription is typing out everything that's spoken on an audio or video recording including filler words like uhs, ums, false starts and stutters. Verbatim transcription is word for word transcription.

How do you categorize the audio quality?

Good quality audio and Difficult quality audio.

Good quality audio refers to the American accent and without background noise.

Difficult quality audio refers to the audios with background noise, people speaking over one another, more than 3 speakers, low speaking voices, and with thick accents.

Where can I get affordable transcription?

We serve both business clients and students, professors or research scholars. We want the price and quality to be accessible to all our clients. Thus, affordable Transcription with no compromise in quality and accuracy can be obtained at Shalom Transcription.

Where can I get confidential transcription?

Confidentiality is the top priority in our business. Our web site is SSL encrypted and you will see the URL starts with "https". The files you share on our website is safe. All our employees need to sign an agreement agreeing not to disclose any client information. We delete all the audio and video files from our server 30 days from the time the transcription is delivered. We will be happy to sign NDA (non-disclosure agreement) with individuals upon request.

Do you have court/medical-trained transcriptionists?

We have transcriptionists from a variety of backgrounds. You can specify the topic when you place your order so agents with experience in that field can work on your files. We are not HIPAA compliant or court-certified.

Do you indicate different speakers?

Yes. We make reference to each individual speaker and keep the reference consistent throughout the transcript. If the recording has more than three speakers, speakers may be referenced as Male or Female rather than individually numbered.

Do you have money back guarantee?

Yes, we offer money back guarantee for English Transcription Services. We employ only experienced audio transcription writers to ensure quality. We take all the efforts to provide best transcription service to our clients. We guarantee 98% consistent accuracy. If you're not completely satisfied with your proofread transcript, write back to us. We'll be happy to redo it for free. Please contact us within 7 days from the day the transcript is delivered. Money back guarantee is valid for Good Quality audio.

Does your money back guarantee applicable for Foreign Language Transcription Services?

No. However, We'll be happy to proofread it for free. Please contact us within 7 days from the day the transcript is delivered.

Does your money back guarantee applicable for translation services?

No. However, We'll be happy to proofread it for free. Please contact us within 7 days from the day the transcript is delivered.

Do you have discount or bulk order offer?

No, our transcription rates are very nominal. Whether you want transcription for a 30 minutes audio recording or for 30 hours for audio recording you save a lot with our affordable pricing structure.

Do you offer Free Trial?

Yes, we offer 5 minutes free trial for new customers who send more than 3 hours of audio or video file(s).

Simple Steps to Get Transcription and Translation Services

UPLOAD FILES

Upload audio or video files to receive a
"No-obligation Quote" via e-mail.

PAY ONLINE

We accept payment through
credit, debit card and PayPal.

TRANSCRIPT DELIVERY

We deliver the proof-read transcription
to your e-mail.

Contact Us or Upload audio/video Files

Have a question or need a custom quote?

You may need an estimate to get approval from your manager or to forecast your budget. Call us at (217) 280 4520 or shoot an email to support [at] shalomtranscription [dot] com or contact our chat team.